Salon Terms

1. These terms

These Salon Terms are between Brand It Midlands Ltd, trading as YourSalon ("we", "us"; company number 17365031; registered office The Tint Factory, Melton Road, Queniborough, Leicester LE7 3FP) and the business that registers a salon on YourSalon ("you", "the salon"). They apply in addition to our Terms of Service and Privacy Policy, and take priority over the Terms of Service for anything they cover. Schedule 1 is our Data Processing Agreement and forms part of these terms.

The person who registers the salon confirms that they are 18 or over and authorised to accept these terms for the business. The salon is responsible for every member of staff it invites and for everything done through its accounts.

2. What we provide

A diary and booking service for your salon: your stylists' diaries, services and prices, working hours, holidays and closures, booking settings, a booking link and QR code for your clients, notifications and emails about bookings, and the team tools described in the app. Clients book you through their own YourSalon accounts. We are not a marketplace and we do not take commission.

3. Approval

New salons are reviewed before they appear to clients. We may decline or later pause a salon that does not appear to be a genuine, lawfully operating business, or that breaks these terms.

4. Subscription

Use of YourSalon by a salon requires a subscription, bought through the Apple App Store or Google Play at the plan and price shown at the point of purchase. At launch the price is £25 per month including VAT for one salon. The first month is free for each new salon, once. Subscriptions renew automatically each month until cancelled at least 24 hours before the end of the current period, in your Apple or Google account settings. If we change the price or plans we will give you at least 30 days' notice, and the change applies from your next renewal. We never charge commission on bookings and we never charge your clients.

5. Cancelling and refunds

Cancel in your Apple or Google account settings. You keep access until the end of the period you have paid for; we do not give partial refunds for unused time. Refunds are handled by Apple or Google under their own policies. Export anything you need before your access ends: email support@yoursalon.uk and we will send your bookings and client list as a spreadsheet within one month (an in-app export is planned).

6. Your obligations

You will:

• keep the salon's details, services, prices and availability accurate;
• hold the licences, insurance and registrations your business needs and comply with health and safety, consumer and data protection law, including any patch testing your treatments require;
• honour the bookings you confirm or tell the client promptly if you cannot;
• only use clients' details for the booking and your normal relationship with them, and not for unsolicited marketing without a lawful basis;
• keep your devices and login details secure; and
• use the app only for your own salon and not resell or share access.

7. Bookings and clients

You choose how each stylist takes bookings (instant, request, or a mix). You may confirm, decline, reschedule or cancel bookings and give the client a reason; the client is told in the app and by email. You may block a client from booking the salon; blocking cancels their upcoming bookings with you. If a request is not answered within the response time you set, it is declined automatically. Bookings are agreements between you and the client; we are not party to them and are not responsible for no-shows, late cancellations or unpaid bills.

8. Client data

Your clients are YourSalon users. We are the data controller for their accounts. When a client books you, you receive their name, phone number, email address, photo and notes; you are then an independent controller for those details as your customer records, and you must tell clients how you use them in your own privacy notice. For information you enter into YourSalon about clients, we process it on your behalf under the Data Processing Agreement in Schedule 1.

9. Content and intellectual property

The app, its code, design and the YourSalon name belong to us or our licensors. You keep ownership of the content you add (your salon's name, photos, service descriptions and messages) and give us a licence to host, store, copy, display and back it up as needed to run the service.

10. Acceptable use

Do not use the app to break the law, to send unsolicited marketing, to upload unlawful or infringing content, to gain access you are not entitled to, to introduce malicious code, to collect data you are not entitled to, or to resell or white-label the service.

11. Availability and support

We aim to keep the service available at all times but cannot guarantee uninterrupted or fault-free operation, and we may suspend it for maintenance. Support is by email at support@yoursalon.uk, Monday to Friday, 9am to 5pm UK time; we aim to reply within one working day. You need a supported device, operating system and internet connection. Keep your own record of your bookings and clients as well.

12. Suspension and ending the service

We may suspend or close a salon account for serious or repeated breach of these terms, non-payment, where the law requires, or where its use puts clients, other users or the service at risk. Where reasonable we will warn you first and give you a chance to put things right. If we stop providing YourSalon altogether we will give you at least 30 days' notice. On closure, the salon's data is deleted as described in the Privacy Policy; export what you need first.

13. Our liability to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. Subject to that, we are not liable for loss of profit, revenue, business, goodwill or data, or for indirect or consequential loss; for bookings missed or mishandled because of settings you chose, your devices or connection, or third parties; or for events outside our reasonable control. Our total liability to you in any 12-month period is limited to the subscription fees you paid us in that period.

14. Changes

We may change the app and these terms. We will give you reasonable notice in the app or by email of changes that materially affect your rights or how the app works. If you do not agree, cancel your subscription; continuing to use the app after a change takes effect means you accept it.

15. App stores

The additional Apple App Store and Google Play terms in our Terms of Service apply to the salon's use of the app.

16. General

These terms, the Terms of Service and the Privacy Policy are the whole agreement between us about the service. You may not transfer your rights without our written consent; we may transfer ours to another business with notice. If any part is unenforceable the rest stands. No delay in enforcing a right waives it. No one other than you and us (and Apple as stated in the Terms of Service) may enforce these terms. These terms are governed by the law of England and Wales and its courts have exclusive jurisdiction.

17. Contact

support@yoursalon.uk for support and billing; privacy@yoursalon.uk for data protection.
Post: Brand It Midlands Ltd (YourSalon), The Tint Factory, Melton Road, Queniborough, Leicester LE7 3FP

18. Schedule 1: Data Processing Agreement

This schedule applies to personal data that we process on your behalf as your processor under Article 28 of the UK GDPR: the information you and your staff enter into YourSalon about your clients, such as notes, blocked-client entries and, in future, client records. It does not apply to data for which we are the controller (client and staff accounts and the platform's own records), which the Privacy Policy covers.

Details of the processing

Our obligations as processor

• We will process the data only on your documented instructions, which are these terms and your use of the app's features, unless the law requires otherwise, in which case we will tell you first where we can.
• We will ensure that anyone we authorise to access the data is bound by confidentiality.
• We will implement the technical and organisational security measures in Annex A.
• We will only engage the sub-processors listed in Annex B; we will tell you at least 30 days before adding or replacing one, by email or in the app, and if you object on reasonable data protection grounds and we cannot resolve it, you may end your subscription without penalty.
• We will help you respond to requests from clients exercising their rights, through the app's own tools and, where needed, by email within a reasonable time.
• We will help you meet your obligations on security, breach notification and data protection impact assessments, taking into account the information available to us.
• We will tell you without undue delay, and in any event within 48 hours, after becoming aware of a personal data breach affecting your data, and give you the information you need to meet your own notification duties.
• When your salon account ends we will delete the data within 30 days, other than copies in backups, which are overwritten within a further 30 days, and other than the anonymised booking records that clients keep in their own accounts and records we must keep by law.
• We will make available the information needed to demonstrate compliance, including our providers' certifications, and allow audits by you or an auditor you appoint no more than once a year, on 30 days' notice, during business hours, at your cost, and subject to confidentiality.

International transfers

The data is stored in the United Kingdom. Where a sub-processor accesses it from outside the UK, the transfer is covered by the UK International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses.

Your obligations as controller

You confirm that you have a lawful basis for the client data you enter and for its transfer to us; that your privacy notice tells clients you use YourSalon; that you will not enter special category data (such as health information, including allergies and patch test results) unless and until the app provides a feature for it and you have met the UK GDPR conditions for it; and that you will respond to clients' rights requests about your records.

Liability and term

The limits of liability in these Salon Terms apply to this schedule. This schedule lasts as long as we process data on your behalf.

Annex A: security measures

Encryption of data in transit (TLS 1.2 or higher) and at rest; passwords stored as salted hashes; row-level access control in the database so each user can reach only the data the app allows; server-side enforcement of booking rules and status changes; secrets held in a vault and server-to-server calls authenticated with a shared secret; least-privilege access to production limited to named staff with multi-factor authentication; automated backups; logging of access and changes; sub-processors with independent security certifications (Supabase: SOC 2 Type 2; Amazon Web Services: ISO 27001 and SOC 2); a documented breach assessment and notification process.

Annex B: sub-processors

Not yet used, and to be added with notice before use: a subscription management provider (RevenueCat, Inc., USA), an analytics and crash reporting provider, a payment provider for deposits, and social sign-in providers.