Terms of Service

1. Who we are and what these terms cover

YourSalon is operated by Brand It Midlands Ltd, trading as YourSalon ("we", "us"), a company registered in England and Wales under number 17365031, registered office The Tint Factory, Melton Road, Queniborough, Leicester LE7 3FP. Support: support@yoursalon.uk.

These terms apply to everyone who uses the YourSalon app or website. If you use YourSalon to run a salon, the Salon Terms also apply to you and your salon, and they take priority for anything they cover. Our Privacy Policy explains how we handle personal data and forms part of these terms.

By creating an account or using the app you agree to these terms. If you do not agree, please do not use the app.

2. What YourSalon is

YourSalon is a booking tool for salons and their clients: hair, beauty, nails, barbering, brows and lashes, aesthetics. Salons use it to manage their diary, services and availability. Clients use it to book with a salon they choose.

YourSalon is not a marketplace, an agent or a party to any booking. We do not employ salons or stylists, set their prices, vet their work, or take commission. Every booking is a direct agreement between the client and the salon. The salon is responsible for the services it provides, its prices, its cancellation policy and the standard of its work; the client is responsible for turning up and paying the salon.

The app does not currently take payments. Any payment for services is arranged directly between you and the salon.

3. Accounts

You must be 18 or over to hold an account. Appointments for children are booked by a parent or guardian from their own account, who is responsible for the booking.

You must give accurate information, including a working phone number so the salon can reach you about your booking, and keep it up to date. Keep your login details and the one-time codes we email you to yourself; you are responsible for what happens on your account. One account per person. Tell us at support@yoursalon.uk if you think someone else has used your account.

4. Bookings

Each salon chooses how it takes bookings: instantly confirmed, as a request the salon approves, or a mix where clients who have completed an appointment with a stylist book instantly and first-timers make a request. The app tells you which applies before you confirm.

The salon may confirm, decline, reschedule or cancel a booking and may give a reason. You may change or cancel a booking in the app within any notice period the salon has set; after that, contact the salon directly. A request the salon has not answered may be declined automatically after the salon's chosen response time, so that the slot is freed up. You will be told of any change to your booking in the app and by email.

Please keep the bookings you make or cancel them in good time. Salons may block clients who repeatedly miss appointments, and a blocked client cannot book that salon again through the app.

5. Your content

You give us the names, photos, notes and messages you add to the app. You keep ownership of them and give us permission to store them and show them to the other party to your booking, and to the people who run the salon, so that the app works. Only upload photos of yourself, or that you have the right to use. Keep booking notes to what the salon needs to know, and do not include health information unless the salon has asked for it.

6. Acceptable use

Do not use the app to harass, threaten, spam or defraud anyone; to make bookings you do not intend to keep; to collect or harvest other people's data; to send unsolicited marketing; to interfere with the service or try to get around its security; or to break the law. We may suspend or close accounts that do.

7. Our rights

The app, its design, code and the YourSalon name and branding belong to us or our licensors. You may use the app for your own personal or business use on devices you own or control. You may not copy, modify, sell, reverse engineer or resell it.

8. Availability and changes

We work hard to keep the app running, but we cannot promise it will be available without interruption or free of faults, and we may suspend it for maintenance. We may add, change or remove features; if a change materially affects how you use the app, we will give you reasonable notice in the app. You are responsible for your device, internet connection and any data charges.

9. Ending things

You can delete your account at any time in the app. What happens to your data is set out in the Privacy Policy: in short, your profile goes, and past bookings stay with the other party with your personal details removed.

We may suspend or close your account if you seriously or repeatedly break these terms, if we must for legal reasons, or if your use puts other people or the service at risk. Where reasonable we will warn you first.

10. Our responsibility to you

If we fail to comply with these terms or fail to use reasonable care and skill, we are responsible for loss or damage you suffer that is a foreseeable result of that. We are not responsible for the acts or omissions of salons, stylists or other users, including the quality or safety of any service, missed or late appointments, or a salon's cancellation; for losses that were not foreseeable; for business losses if you use the app as a consumer; or for events outside our reasonable control. Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit. If you are a consumer, nothing in these terms affects your legal rights.

11. Apple App Store terms

If you downloaded the app from Apple's App Store, these additional terms apply. These terms are between you and us, not Apple, and we alone are responsible for the app and its content. Your licence to use the app is limited to a non-transferable licence to use it on Apple devices that you own or control, as permitted by the Usage Rules in Apple's Media Services Terms and Conditions. Apple has no obligation to provide maintenance or support for the app. If the app fails to conform to any applicable warranty, you may notify Apple and Apple will refund the purchase price, if any; to the maximum extent permitted by law Apple has no other warranty obligation. We, not Apple, are responsible for addressing any claim you or a third party has relating to the app, including product liability claims, claims that the app fails to conform to a legal or regulatory requirement, and claims under consumer protection or similar law. We are responsible for investigating, defending, settling and discharging any claim that the app infringes a third party's intellectual property rights. You represent that you are not located in a country subject to a United States government embargo or designated a "terrorist supporting" country, and that you are not on any United States government list of prohibited or restricted parties. You must comply with any applicable third-party terms when using the app. Apple and its subsidiaries are third-party beneficiaries of these terms and may enforce them against you. Where these terms conflict with Apple's standard licence terms at apple.com/legal/internet-services/itunes/dev/stdeula, these terms take priority.

12. Google Play terms

If you downloaded the app from Google Play, you also agree to comply with the Google Play Terms of Service. Google is not a party to these terms and has no responsibility for the app.

13. Other terms

These terms and the Privacy Policy (and, for salons, the Salon Terms) are the whole agreement between you and us about the app. You may not transfer your account or rights to anyone else; we may transfer ours to another business, with notice to you. If any part of these terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we can still enforce it later. Apart from Apple as described above, no one else has rights under these terms.

These terms are governed by the law of England and Wales and the courts of England and Wales have jurisdiction. If you live in Scotland or Northern Ireland you may also bring proceedings in your local courts, and if you are a consumer you keep the protection of the mandatory laws of the country you live in.

14. Contact

Support: support@yoursalon.uk
Data protection: privacy@yoursalon.uk
Post: Brand It Midlands Ltd (YourSalon), The Tint Factory, Melton Road, Queniborough, Leicester LE7 3FP