Terms & Conditions

1. Who we are

yoursalon.uk is a salon booking and management app operated by [Company name], a company registered in England and Wales under company number [company number], with its registered office at [registered address].

In these terms, "we", "us" and "our" mean [Company name]. "You" and "your" mean the salon, business or individual practitioner that holds an account with us. "The app" means the yoursalon.uk mobile application and any related websites and services we provide.

You can reach us at support@yoursalon.uk.

2. Your agreement with us

By downloading, installing or using the app, you agree to these terms. If you do not agree to them, please do not use the app.

You must be at least 18 years old and have the authority to enter into this agreement on behalf of your salon.

The app is provided for business use. If you are acting wholly or mainly outside your trade or profession, some of the terms below that limit your rights will not apply to you to the extent that they conflict with your legal rights as a consumer.

3. Licence to use the app

We grant you a personal, non-exclusive, non-transferable, revocable licence to install and use the app on devices you own or control, for the purpose of running your salon, for as long as your subscription is active and you comply with these terms.

You may not sell, rent, sub-licence, lease or redistribute the app; copy or modify it except as allowed by law; reverse engineer, decompile or disassemble it except to the extent that this restriction cannot lawfully be excluded; or remove any proprietary notices from it.

We keep all rights not expressly granted to you.

4. Your account

To use the app you will need to create an account. You agree to give us accurate information and to keep it up to date.

You are responsible for keeping your login details secure and for everything done through your account, including by your staff. Tell us straight away at support@yoursalon.uk if you believe your account has been accessed by someone who should not have access to it.

You can delete your account at any time from within the app, or by asking us to delete it. Deleting your account is explained on our support page. Deleting your account does not on its own cancel a subscription bought through the App Store or Google Play. See section 7.

5. The subscription

Access to the app is sold as an auto-renewing subscription, bought through the App Store or Google Play as an in-app purchase.

The following applies to your subscription:

• Payment is charged to your Apple ID or Google Play account when you confirm the purchase.
• The subscription renews automatically unless auto-renew is turned off at least 24 hours before the end of the current period.
• Your account is charged for renewal within 24 hours before the end of the current period, at the price stated above.
• You can manage your subscription and turn off auto-renew in your account settings on your device after purchase.
• Prices are shown in pounds sterling. In some countries the store may show a converted or locally adjusted price.

We may change the subscription price. If we do, we will tell you before the change takes effect and the new price will only apply from your next renewal, so you always have the chance to cancel first.

6. Free trials and offers

We may from time to time offer a free trial or introductory price. Where we do:

• The length and terms of the offer will be made clear before you buy.
• Unless you cancel at least 24 hours before the trial ends, the subscription will start automatically and your account will be charged the standard price.
• If you buy a subscription while a free trial is still running, any unused portion of that free trial is forfeited.
• Free trials and introductory offers are limited to one per person or salon, and we may withdraw them at any time.

7. Cancelling and refunds

How to cancel. Cancel through your Apple ID or Google Play account settings, the same place you manage your other subscriptions. We cannot cancel a store subscription on your behalf. Cancel at least 24 hours before the end of the current period to avoid being charged again.

What happens next. When you cancel, you keep full access until the end of the period you have already paid for. We do not provide partial refunds for the unused part of a period.

Refunds. Because your subscription is bought through the App Store or Google Play, refunds are handled by Apple or Google under their own policies and are at their discretion, not ours. To request one, contact Apple Support or use the Google Play refund process. If you think something has gone wrong, please also tell us at support@yoursalon.uk and we will do what we can to help.

Your right to change your mind. If you are a consumer, you normally have 14 days to cancel a purchase of digital content. By downloading and using the app immediately, you ask us to start supplying it straight away and acknowledge that you lose this right once supply has begun. This does not affect your legal rights if the app is faulty or not as described.

Getting your data out. Before you cancel, you can export your client list and booking history from within the app. We recommend doing this before your access ends. See our Privacy Policy for how long we keep data after an account closes.

8. Payments from your clients

The app lets you take deposits and payments from your clients. Those payments are processed by a third-party payment provider, and are subject to that provider's terms as well as these.

The contract for the salon services your client books is between you and your client. We are not a party to it. You are responsible for:

• the services you provide, their price, and their description in the app;
• your own cancellation, deposit and no-show policy, and making it clear to your clients before they book;
• refunds, disputes, chargebacks and complaints relating to your services; and
• your own tax, VAT and record-keeping obligations.

Payment processing fees may be charged by the payment provider on transactions you take through the app. These are separate from your £25 monthly subscription and will be made clear to you before you enable payments.

9. What you agree to do

• Give accurate information about your salon, your staff and your services.
• Hold and maintain any licences, insurance, qualifications and registrations your services require.
• Honour bookings your clients make through the app, or tell them promptly if you cannot.
• Keep your device and login details secure.
• Use the app in line with all laws that apply to you, including data protection and consumer law.

10. Your clients' data

When you put your clients' details into the app, you remain the data controller of that information and we act as your data processor. In plain terms: it is your client data, and we only handle it to run the app for you.

You agree that you will:

• have a lawful basis for collecting and using your clients' information;
• give your clients the privacy information they are entitled to, including that you use yoursalon.uk to manage bookings;
• handle any special category data, such as health information, allergies or patch test records, in line with UK data protection law; and
• deal promptly with any request a client makes to you about their own data.

Our commitments as your processor, including security, sub-processors and what happens on termination, are set out in our Privacy Policy. If you need a separate signed data processing agreement, email privacy@yoursalon.uk.

11. Acceptable use

You must not use the app to:

• break the law, or infringe anyone else's rights;
• upload anything unlawful, abusive, obscene, misleading or harmful;
• send unsolicited marketing to your clients or anyone else;
• attempt to gain unauthorised access to the app, our systems or another user's account;
• introduce viruses or other malicious code, or interfere with the app's normal operation;
• scrape, copy or extract data from the app other than your own data through the features we provide; or
• resell, white-label or provide the app as a service to other salons without our written agreement.

12. Availability and support

We work hard to keep the app running, but we do not promise it will be available uninterrupted or completely free of faults. Access may be suspended for maintenance, updates or reasons outside our control.

Support is available by email at support@yoursalon.uk. Our current support hours and response times are on the support page.

The app needs an internet connection and a supported device and operating system version. You are responsible for your own device, connection and any data charges.

13. Intellectual property

The app, its design, its software and the yoursalon.uk name and logo belong to us or our licensors, and are protected by intellectual property law. Nothing in these terms transfers any of those rights to you.

Anything you upload, such as your service menu, photos, client notes and similar, stays yours. You grant us a licence to host, store, copy and display that content only so far as we need to in order to provide the app to you, and to keep secure backups.

14. Suspension and closing accounts

We may suspend or close your account if you seriously or repeatedly break these terms, if your payment fails, if we are required to by law, or if we reasonably believe your use of the app puts other users, your clients or our systems at risk.

Where it is reasonable to do so, we will warn you first and give you a chance to put things right. If we close your account, we will give you a reasonable opportunity to export your data unless the law prevents us.

We may also stop offering the app altogether. If we do, we will give you at least 30 days' notice and will not charge you for any period after it closes.

15. Our liability to you

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited.

Subject to that, and because the app is supplied for business use:

• We are not liable for loss of profit, loss of business, loss of goodwill, or loss of anticipated savings.
• We are not liable for bookings missed, cancelled or duplicated as a result of your own settings, your device, your internet connection, or a third-party service outside our control.
• Our total liability to you in any 12-month period is limited to the total subscription fees you paid us in that period.

You are responsible for keeping your own records of your bookings and clients. The export tools in the app are there so you can do that.

16. Changes to the app and these terms

We improve the app regularly, and features may be added, changed or removed. We will not make a change that materially reduces the core functionality you are paying for without telling you first.

We may update these terms, for example to reflect changes in the law, in the app, or in how we work. If a change materially affects your rights, we will give you reasonable notice in the app or by email before it takes effect. If you do not agree with a change, you can cancel your subscription. Continuing to use the app after a change takes effect means you accept the updated terms.

17. Apple App Store terms

Where you download the app from the Apple App Store, the following additional terms apply, and Apple requires that we set them out clearly:

• These terms are between you and us only, not Apple. We, not Apple, are solely responsible for the app and its content.
• Your licence to use the app is limited to a non-transferable licence to use it on any Apple-branded product that you own or control, as permitted by the Usage Rules in the Apple Media Services Terms and Conditions.
• Apple has no obligation to provide any maintenance or support for the app.
• If the app fails to conform to any applicable warranty, you may notify Apple, and Apple may refund the purchase price of the app to you. To the maximum extent permitted by law, Apple has no other warranty obligation whatsoever with respect to the app.
• We, not Apple, are responsible for addressing any claims by you or a third party relating to the app, including product liability claims, any claim that the app fails to conform to a legal or regulatory requirement, and claims arising under consumer protection or similar legislation.
• We, not Apple, are solely responsible for investigating, defending, settling and discharging any third-party claim that the app or your use of it infringes that third party's intellectual property rights.
• You represent that you are not located in a country subject to a US Government embargo or designated as a "terrorist supporting" country, and that you are not on any US Government list of prohibited or restricted parties.
• You must comply with any applicable third-party terms of agreement when using the app.
• Apple and Apple's subsidiaries are third-party beneficiaries of these terms, and upon your acceptance of these terms Apple will have the right (and will be deemed to have accepted the right) to enforce these terms against you as a third-party beneficiary.

Apple's standard licence terms are also available at apple.com/legal/internet-services/itunes/dev/stdeula. Where those terms conflict with these, these terms apply to the extent permitted.

18. Google Play terms

Where you download the app from Google Play, your use is also subject to the Google Play Terms of Service. Subscriptions bought through Google Play are managed in your Google Play account, and refunds are handled by Google under the Google Play refund policy. Google is not a party to these terms and is not responsible for the app.

19. General

Whole agreement. These terms, together with our Privacy Policy, are the whole agreement between us about the app.

Transfer. You may not transfer your rights under these terms without our written consent. We may transfer ours to another business, and will tell you if we do.

If part is unenforceable. If any part of these terms is found to be unlawful or unenforceable, the rest continues to apply.

Delay is not a waiver. If we do not enforce a right straight away, we can still enforce it later.

Third parties. Except as set out in section 17 for Apple, nobody other than you and us has any right to enforce these terms.

Governing law. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your home courts.

20. Complaints and contact

If something is wrong, tell us and we will try to put it right. Email support@yoursalon.uk and we will acknowledge your complaint and let you know how we intend to deal with it.

For anything about your personal data, email privacy@yoursalon.uk. You also have the right to complain to the Information Commissioner's Office at ico.org.uk.

Written enquiries: [Company name], [registered address].