Help
Support
Something not working, or a question before you start? Email us and a real person will answer.
Email support
For anything about the app: setting up, a booking that hasn't come through, payments, or a fault.
support@yoursalon.ukBilling and subscriptions
Questions about the £25 a month subscription, receipts or refunds. Refunds themselves are handled by Apple or Google.
support@yoursalon.ukPrivacy and data
Data protection requests, a copy of your data, or a data processing agreement for your salon.
privacy@yoursalon.ukWe answer emails Monday to Friday, 9am to 5pm UK time, and aim to reply within one working day. When you write, please tell us your salon name, the email on your account, and which phone you're using. It saves a round trip.
Common questions
Sorting it yourself.
Manage or cancel your subscription
Your subscription is billed by Apple or Google, so it's managed in your device's account settings rather than in our app.
On iPhone or iPad
- Open Settings and tap your name at the top.
- Tap Subscriptions.
- Tap yoursalon.uk, then choose to cancel or change the plan.
On Android
- Open the Google Play app.
- Tap your profile icon, then Payments & subscriptions → Subscriptions.
- Tap yoursalon.uk, then Cancel subscription.
Cancel at least 24 hours before your renewal date to avoid being charged for the next month. You keep full access until the end of the month you've already paid for.
Ask for a refund
Because the subscription is bought through the stores, refunds are decided by Apple and Google under their own policies.
- Apple: go to reportaproblem.apple.com and sign in with your Apple ID.
- Google: use the Google Play refund request form in your Play subscriptions.
Do tell us as well at support@yoursalon.uk. If something went wrong at our end we want to know, and we'll support your request.
Export your bookings and clients
In the app, go to Settings → Your data → Export. You'll get your client list and booking history as a spreadsheet, emailed to the address on your account.
It's worth doing this before you cancel, because access ends when your paid month does.
Delete your account
You can delete your account and the data in it directly in the app:
- Open Settings → Account.
- Tap Delete account.
- Read what will be removed, then confirm.
This permanently removes your salon account, your client records, your service menu and your booking history. Export anything you need first. We can't get it back for you afterwards.
Deleting your account doesn't cancel your subscription. Apple and Google bill separately from us, so cancel there too using the steps above, otherwise you'll keep being charged.
If you can't get into the app, email privacy@yoursalon.uk from the address on your account and we'll delete it for you. Deletion timescales are in our Privacy Policy.
A booking hasn't come through
Check these first, in this order:
- Notifications are on for yoursalon.uk in your phone's settings.
- Your opening hours and service durations are set. Clients can only book into time you've made bookable.
- The stylist has hours set for that day in the rota.
- Your app is up to date in the App Store or Play Store.
Still missing? Email support@yoursalon.uk with the client's name and the date and time they tried to book, and we'll trace it.
Report a problem or a security issue
Email support@yoursalon.uk. If you believe you've found a security vulnerability, please write to us before disclosing it publicly and we'll work with you on it.
Still stuck?
Email us and tell us what's happening. We'd rather hear about it than have you struggle with it.
support@yoursalon.uk